Avoiding Ticket Scams: How to Protect Yourself

Written By Cyber and Fraud Hub

Whether it’s a major concert, festival, or sold-out sports event, fraudsters are constantly finding ways to exploit fans. While online ticket sales have made access easier than ever, they’ve also created new opportunities for scams.

What Is a Ticket Scam?

Ticket scams are a form of purchase fraud, where victims pay for tickets that never arrive or simply don’t exist. Scammers often post fake adverts online, especially on Facebook, Instagram, and unofficial ticket resale groups, claiming to have tickets at face value or for sold-out events. Once the buyer sends money, the seller disappears.

How to Spot a Ticket Scam

  1. Unrealistic pricing

    Watch out for too good to be true deals. If the ticket is significantly cheaper (or much higher) than the going rate, it’s a warning sign. Scammers often lure buyers with low prices or exploit demand by inflating them.

  2. Sellers on social media or messaging apps

    Many scams start with fake listings or accounts on platforms like Facebook or Instagram, often using fake or hijacked profiles. These platforms are high-risk for ticket purchases and regularly used by scammers to commit ticket fraud, especially for in-demand events.

  3. Pressure to act fast

    Urgency is a common scam tactic. Fraudsters may use phrases like “I’ve got others interested,” or “first to pay gets it” to rush you into a decision without thinking it through.

  4. Requesting payment via insecure methods

    Scammers often ask for payment via unconventional methods like bank transfers, gift cards, or various payment apps. These methods offer little or no buyer protection and make it hard to trace or recover your money if something goes wrong.

  5. Lack of secure ticket transfer

    Legitimate sellers use official platforms that offer secure ticket transfers. If a seller only provides screenshots or cannot transfer tickets through verified channels, it’s a warning sign of ticket fraud.

  6. Fake websites that look real

    Scammers may create lookalike ticketing or resale websites using misleading URLs (e.g. “tickefmaster.com”). These sites mimic legitimate platforms but are unauthorised and and often set up to steal your money, personal information, or payment details.

How to Protect Yourself

  1. Buy from official sellers

    Use trusted ticket platforms, like Ticketmaster, or authorised resellers such as Twickets, to ensure your tickets are genuine. If you’re unsure, check for accreditation with STAR (Secure Tickets from Authorised Retailers).

  2. Use secure payment methods

    Avoid paying by bank transfer, cash, or gift cards. Always opt for payment methods that offer buyer protection, such as credit or debit cards.

  3. Avoid social media and unofficial channels

    Buying tickets through Facebook groups, Instagram posts, or direct messages may seem convenient but carries a high risk. Remember, when interacting with people online, that fraudsters often use fake or hacked profiles to build trust and deceive buyers with fake listings.

  4. Verify the seller’s identity and ticket authenticity

    Ask for official proof of purchase or a secure ticket transfer through a recognised platform. If a seller only provides screenshots or refuses to share verifiable contact details, it is best to end communication.

  5. Check website and URL authenticity

    Before entering payment details, ensure the website uses HTTPS (look for the padlock icon) and has a domain name that matches the official seller. Avoid clicking links sent via unsolicited messages or social media posts.

What to Do If You Believe You’ve Been Scammed

Contact Your Bank or Payment Provider

  • If you've made a payment or shared card details, contact your bank immediately using a trusted number, such as the one on your bank card. Acting quickly may allow your bank to stop or reverse payments.

Report the Scam

  • You can report ticket scams as a crime to Police Scotland on 101.

  • If the scam occurred on a social media platform, end contact, and report the suspicious account or listing to the platform’s abuse or safety team. This can help prevent further fraud and assist in investigations.

Contact the Cyber and Fraud Hub

  • If you believe you have been a victim of fraud or cybercrime, contact the Cyber and Fraud Hub Incident Helpline at 0808 281 3580 for expert guidance and support, or visit cyberfraudhub.org.

Preserve All Evidence

  • Save emails, receipts, screenshots, and any communications related to the scam. This evidence is vital for investigations and claims.

Strengthen Your Account Security

  • If you shared any personal or login details, immediately change your passwords, enable two-factor authentication where possible, and monitor your accounts closely for suspicious activity.

Further Reading

Visit our Resources page for further guidance to enhance your cyber awareness and resilience.

Cyber and Fraud Hub
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